Cloud Phone System (UCaaS)

1. Phone System Features (-include link to call center)

Contact Center and (CCaaS)

1. CARES Features and Benefits (Features are puzzle peices or spokes)
2. AI (Also click from Slider)
3. Fraud Prevention
4. ChatBots
5. AI Voice Attendant
6. Voice Driven IVR
7. Post Call Analysis
8. Workforce Management

Fraud Prevention (Hidden)

1. Education of Fraud Prevention (Active vs Passive)

Workforce Management

1. Describe features of L3Prime (Education and ROI)

Self Service Solutions

1. Inbound and Outbound Applications a. IVR (Voice, SMS, Email)

Outbound Notification (Voice, SMS, Email)

Chat Bots

Multi-Factor Authentication

AI Solutions (More Detail from Contact Center Page)

1. KYC (Business Case, Technology, ROI, White Paper)
2. Speech Recognition Auto Attendant / Operator (See KYC)
3. Speech Recognition Banker (See KYC)